Hobsons Bay City Council's Resident App gets an upgrade

Hobsons Bay City Council formed a strategic partnership with E-VIS to connect with their customers in 2004 with the first version of Greenlight platform. Since then, Hobsons Bay City Council has stood as one of Greenlight's premium and longest-standing clients.

The Greenlight platform, renowned for its user-friendly interface, has empowered applicants with a standalone, easy-to-use, and intuitive customer portal. In response to the growing demand for elevated customer engagement, Greenlight consistently meets and exceeds expectations at every stage.

A recent milestone in this enduring partnership is the upgrade of the Resident App for Asset Management and Protection within Greenlight. Launched in January 2024, this cutting-edge app facilitates applicants in uploading the required photos and videos essential for both initial and final inspections. The upgraded system is precisely attuned to the needs of both residents and the council, effectively saving time and effort on both ends.

The real-time updates and notifications, ensures seamless communication between applicants and the council throughout the inspection process. This feature enhances transparency and fosters a collaborative environment. The residents, now experience a more streamlined and user-friendly process. The council, on the other hand, benefits from improved data accuracy and accessibility, contributing to informed decision-making.

Hobsons Bay City Council and E-VIS continue to pave the way for innovation in customer-centric solutions, showcasing the success of a partnership that has evolved and thrived over the years. As technology continues to advance, the residents of Hobsons Bay are rest assured that they will receive the highest standards of service and engagement.