Frequently asked questions

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The fee structure is simple, we charge a fixed amount of fee plus GST per application. Some of our clients pass the cost to their clients, so, in effect, PermAssist can potentially be a zero cost to your business.
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PermAssist, as a cloud-based solution, offers round-the-clock accessibility to your clients. This results in substantial cost savings as various expenses such as printing, photocopying, binding, filing, postage, travel, administration, and follow-up phone calls are greatly minimised. With information readily available 24/7, high-volume clients will appreciate the convenience of using PermAssist for submitting permit applications. Ultimately, this will contribute to the overall success of your business.

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Yes, we offer prompt and free-of-charge technical support. We guarantee a response time of less than 24 hours from our technical team in Melbourne. This service covers all technical enquiries and problems.
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You do not need a server; thus, it eliminates the associated hassles and costs of maintaining one. Your data is hosted on our server through the cloud, and our server is backed up in three different locations for security purposes. There are no IT costs incurred by our clients.
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We have engaged with the VBA, and they have provided assurance that advance notification will be given for any changes to the legislation impacting the permit application process. We will have sufficient time to adjust our system to accommodate these changes before the legislation takes effect.
The implementation of these changes will be seamless and will not incur any costs for our clients.
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Yes, it is our intention to continually enhance PermAssist, a commitment we have upheld for the past three years since its launch.
We actively encourage our clients to share feedback on how we can improve the system. You will be notified as each update is implemented, and it's important to note that there is no cost associated with these updates.
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Yes, we can customise the system to accommodate unique requirements for your business These will be scoped and quoted upon request.

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Using a cloud-based system like PermAssist can result in savings across various areas, including expenses for printing, filing, faxing, time, travel, administration staff, IT support, server maintenance, and costs associated with VBA audits.
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PermAssist can be accessed from any device that can access the internet. You can provide access to your clients and your employees if you wish, The VBA can be provided access if your company is the subject of a VBA audit.
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Yes, we have engaged with the VBA, and they endorse the use of cloud-based software in the permit application management process. According to them, this type of permit management system simplifies and streamlines the audit process, making it more efficient for all parties involved. Additionally, they believe that systems like PermAssist are adaptable to changes in legislation as they occur.
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If you become a client of PermAssist, we manage this process for you, and there is no cost associated with this service.
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PermAssist and its data is hosted and stored in Sydney with back ups in two different physical devices and locations.
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Yes, PermAssist supports various payment gateways provided by banks and third parties.
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Yes, this is managed in the set-up phase for a new PermAssist client.

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