Kempsey goes ‘live’ with Greenlight 

 With the power of the Greenlight, E-VIS has brought to market, a Customer Experience solution that can be customized to suit any organization's specific requirements. Every council prepares a local plan to establish the requirements for land use and guide planning decisions in the local government area and Kempsey Shire Council has decided to use Greenlight to achieve their goals. 

Greenlight has been configured to meet the specific needs of the local Council and has delivered some major efficiencies for all staff in terms of dramatically simplifying the user experience processing applications   

The NSW Government has mandated that from 1 July 2021, all planning applications including Development Applications (DA’s), Construction Certificates (CC’s) and Complying Development Certificates (CDC’s) will need to be electronically lodged online via the NSW Government Planning Portal.  

Greenlight being a streamlined planning permit process helps Customers lodge applications using the DOP online portal whenever they wish to do so. 

The introduction of Greenlight allows the Council to leverage advantages such as capturing, receiving and actioning development approvals and building related activities at a single point. As such, Greenlight saves staff time and effort, having the most up to date information at the click of a button. 

Greenlight Portal definitely improves user experience, streamlining the processing system within Council, allowing the Customer Service groups to provide a more effective and optimal support to the residents.  

 The Council has seen many benefits since the implementation of Greenlight and this alliance between Kempsey Council and E-VIS PTY LTD will enable the Council to significantly improve their productivity and deliver strong customer focused service.  

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