The fee structure is simple, we charge a fixed amount of fee plus GST per application. Some of our clients pass the cost to their clients, so, in effect, TownPlanner can potentially be a zero cost to your business.

TownPlanner, as a cloud-based solution, offers round-the-clock accessibility to your clients. This results in substantial cost savings as various expenses such as printing, photocopying, binding, filing, postage, travel, administration, and follow-up phone calls are greatly minimised. With information readily available 24/7, high-volume clients will appreciate the convenience of using TownPlanner for submitting permit applications. Ultimately, this will contribute to the overall success of your business.

Yes, we offer prompt and free-of-charge technical support. We guarantee a response time of less than 24 hours from our technical team in Melbourne. This service covers all technical enquiries and problems.

You do not need a server; thus, it eliminates the associated hassles and costs of maintaining one. Your data is hosted on our server through the cloud, and our server is backed up in three different locations for security purposes. There are no IT costs incurred by our clients.

We actively encourage our clients to share feedback on how we can improve the system. You will be notified as each update is implemented, and it's important to note that there is no cost associated with these updates.

Yes, we can customise the system to accommodate unique requirements for your business These will be scoped and quoted upon request.

Using a cloud-based system like TownPlanner can result in savings across various areas, including expenses for printing, filing, faxing, time, travel, administration staff, IT support, and server maintenance.

TownPlanner can be accessed from any device that can access the internet. You can provide access to your clients and your employees if you wish.

If you become a client of TownPlanner, we manage this process for you, and there is no cost associated with this service.

TownPlanner and its data is hosted and stored in Sydney with back ups in two different physical devices and locations.

Yes, TownPlanner supports various payment gateways provided by banks and third parties.

Yes, this is managed in the set-up phase for a TownPlanner client.