Frequently asked questions

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  1. An initial fee covers the setup of the system and the customization of reports according to your specific needs.
  2. Charges are billed monthly, depending on the subscription package you have chosen.
  3. One can choose from the starter, professional, and enterprise packages.
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Yes, we provide prompt tech support free-of-charge. We guarantee a response time of less than 24 hours from our Melbourne based technical team. This service includes assistance with all technical enquiries and issues.

Email and phone support are available with the professional and enterprise packages, while the starter pack includes email-only support.

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You won't need a server; thus, eliminating the associated hassles and costs of server maintenance. Your data is hosted on our cloud server, which is backed up in 3 different locations for additional security.

There are no IT costs incurred by our clients.

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Yes, our mobile application is designed to work on devices from both platforms.

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While we recommend using Apple iPads or iPhones for optimal performance, it is compatible with Android devices as well.

Feel free to use it on Samsung tablets or any other Android tablet or phone!

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The mobile application is not compatible with Microsoft Surface devices.

However, you can use the web version directly on your Surface device.

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Yes, our mobile app seamlessly transitions to offline mode when there is no network connectivity, ensuring uninterrupted functionality for TownPlanner. Once back online, all information is automatically synchronized with the system

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Yes, we are consistently working to enhance the user experience on both the web and mobile systems. All upgrades will be included as part of your subscription, with no additional costs.

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Yes, we can tailor the system if your business has unique requirements. These will be scoped and quoted upon request.

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TownPlanner saves costs on IT and hardware, simplifies scheduling, streamlines report creation and issuance, provides itemized invoice reports for clients, reduces administrative efforts, minimizes the need for IT support and maintenance.

Most importantly, it gives you more time to spend with your family and friends!

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Our systems are accessible from a web browser such as Google Chrome, Microsoft Edge, and on any device that can access the internet.

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We offer this service, and the associated charges are included with the initial setup fee when you sign up.

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Data is stored on Amazon servers located in Sydney and is regularly backed up. As an ISO 27001 compliant company, we implement stringent measures to securely manage both your data and your client's data.

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There is no limit on the number of photos, videos or documents uploaded.

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Depending on your chosen package, you receive a set storage space for Planning Permits conducted each month. If the monthly storage surpasses this limit, you are only charged for the additional storage used at $3 per 10 GB.

Unused storage does not accumulate within the same month.

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We currently support online payment with ANZ payment gateway. We plan to integrate more online payment gateway systems in the future.

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Yes, this is included as part of our initial implementation phase when you sign up with TownPlanner.